Terms & Conditions

1. Confirmation of Place

The child’s place will be confirmed in writing. The confirmation will include details of the child’s commencement date along with the required sessions.

2. Preschool Fees

Fees are charged on a termly basis. These will be invoiced for at the start of each term.
The initial payment of fees will be determined by the child’s commencement date with us and will include all sessions booked from that date, up to, and including the remainder of that particular term.
Lunch, along with morning snack are included in the fees. The preschool will provide cow’s milk for the children.
Nappies are to be provided by the child’s parent/carer.
Payment may be made by BACS transfer.
Returned payments from the bank may incur an administration charge equal to any charges the preschool may be charged by the bank.
On commencement of a child attending the preschool, the preschool fees shall be made in full.
The preschool reserves the right to review the fees at our AGM. In the event of there being changes to the fees this will be noted In our AGM minutes for the new school year.
A refund will not be given where a child is absent from the preschool due to sickness or holiday.
If fees remain outstanding for more than two weeks:

• The preschool reserves the right to charge a late payment fee of 5% on any outstanding balance.
• The preschool may serve 14 days notice in writing to terminate the contract. Upon termination of this contract, the child shall cease forthwith to be admitted to the preschool, and the preschool’s notice to terminate shall be regarded as a formal demand for all outstanding monies.

3. Types of Sessions & Conditions of Booking

The session types available are set sessions. Further details of these, accompanied by the Fees Schedule, can be obtained from the preschool or viewed online.

4. Extra Sessions/Hours

We are happy to offer extra sessions if they are available.
Please try to give as much notice as possible if you require extra sessions so that we can organise staff and food for your child.
Extra sessions booked but not taken are not refundable or transferable unless agreed by the preschool Manager due to exceptional circumstances.

5. Cancellation/Termination of Contract

After the child’s initial admission to the preschool, either party may terminate this contract by giving one calendar month’s notice in writing.
This period is subject to the termination not being due to non-payment of fees as outlined above.
During that said one month period, the preschool undertakes to continue to admit the child, and the parent/carer undertakes to pay for all fees due.
In the event of the parent/carer failing to pay the month’s fees, the child’s place shall be immediately withdrawn, and the preschool shall be entitled to serve a formal demand for payment of such monies.
In the event of the parent/carer giving notice of withdrawal of the child and immediately withdrawing the said child, there shall be due to the nursery one calendar month’s fees in lieu of notice.
Failure by the parent/carer to provide one calendar month’s notice or any notice at all shall render the parent/carer liable to the preschool for one month’s fees.
One month’s notice must also be given if sessions are requested to be reduced.
Notice must be made in writing to the preschool Manager.

6. Unforeseen Closure

In the event of closure of the preschool due to extreme weather conditions, flooding, loss of utility supplies, heating failure, or other causes beyond the reasonable control of the preschool, the preschool will close and the parent/carer accepts that no refund of fees will be made due to continued operational costs.

7.Sickness/Emergency Treatment

Children must not attend the preschool when they are unwell or suffering from a contagious illness or infection. In the event of a child becoming ill whilst at the preschool, the parent or nominated carer will be contacted to arrange to take their child home.
In the case of an infectious condition the recommended exclusion time must elapse before the child can be readmitted to the preschool (the preschool can advise on this).
In the case of an emergency preschool staff will call health professionals. A senior member of staff will accompany the child to the hospital until the child’s parent/carer arrives. The preschool will continue to make contact with their parent/carer if they had not been able to reach them immediately.

8. Complaints Procedure

The preschool complies with a laid down complaints procedure, a copy of this is held in the preschool, in compliance with Care Inspectorate requirements.

9. Safeguarding Children Policy

The preschool follows the North East of Scotland Child Protection Guidelines that are set out by local authorities and adheres to guidance from Care Inspectorate.

10. Care Inspectorate Registration

The preschool is registered with Care Inspectorate and complies with all Care Inspectorate procedures.

11. Loss or Damage

The preschool does not accept responsibility for any loss or damage of property on its premises.

12. Preschool Policies and Procedures

All preschool policies and procedures can be viewed online or they are available at the preschool. It is parents responsibility to read these and familiarise yourself with all policies and procedures. If you require clarification on any policies / procedures then please speak to the management team. The policies will be reviewed on a yearly basis.